Voice of the Customer Management
Load key customer and consumer requirements into Cockpit with full traceability to source information. Maintain maximum traceability from qualitative front-end interviews and surveys to the design of actionable requirements that drive rigorous performance and analytical testing. Cockpit has structures capabilities such as Affinity diagrams to manage interview guides, sticky-grouping exercises, and Voice of the Customer rankings that connect critical front-end knowledge to the detailed design and qualification process that follows. Slide, group, and weigh your consumer knowledge to drive out insights that will serve as the traceable foundation for the design.
AFFINITY DIAGRAMS
The Cockpit Platform’s affinity grouping tool is an electronic rendition of Sticky Notes. Within Cockpit, teams can create note groupings and drag them around to perform comprehensive KJ analysis.
SURVEY TEMPLATES
Use Microsoft Word to complete all surveys for input into Cockpit. Customize as many templates as necessary to compile customer inputs from various perspectives. These templates are imported into Cockpit to store and manage the responses.
HOUSE OF QUALITY/QFD
The built-in House of Quality (HOQ)/QFD allow you to make decisions based on what your consumers want and need. First and second level (and any other) HOQ are available for allocation at all levels.
EXPORT FROM COCKPIT
Easily export reports on customer inputs for regulatory submissions. The Cockpit Platform provides one-click export capabilities to take documents out of Cockpit and into shareable formats such as PDF, Excel, and Word.
Voice of the Customer Management Features
Interview results on the right get grouped into summary groups on the left.
The affinity grouping tool is an electronic rendition of Sticky Notes. Cockpit creates them, and your team drags them around into groups.
Step-by-step instructions in the template will guide you through the process of preparing the Interview Document.
Ranking the Voice of the Customer with the Cockpit template offers a voting technique to do this efficiently
The result of your work and voting is complete and fully documented. Export to MS Word with one click if needed
